Refund and Returns Policy
Old Red City
https://oldredcity.com/
Last Updated: 2/1/2022
At Old Red City, we aim for your complete satisfaction with every purchase. Our policy follows similar practices to those on Etsy. Please review the details below for refunds, returns, and exchanges.
1. Eligibility for Returns
We accept returns if initiated within 14 days of delivery under the following conditions:
Condition: Items must be unused, undamaged, and returned in their original packaging.
Non-Returnable Items:
Custom or Personalized Orders: Due to the custom nature of these items, they cannot be returned unless they arrive damaged or defective.
Sale Items: Sale items or items purchased with a discount may not be eligible for return.
2. Initiating a Return
To initiate a return:
Contact Us: Email us at info@oldredcity.com within 14 days of delivery with your order number and a description of the issue or reason for the return.
Return Instructions: After review, we’ll provide return instructions if eligible.
Return Shipping: Pack the item securely in its original packaging and use a trackable shipping service to return it.
3. Refunds
Once your return is received and inspected, we will process your refund promptly.
Refund Method: Refunds are issued back to your original payment method.
Timeline: Please allow 3–5 business days after processing for the funds to appear in your account, depending on your bank or payment provider.
4. Return Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.
Tracking: For your protection, please use a trackable shipping method. We are not responsible for items lost or damaged in return transit.
5. Damaged or Defective Items
If your item arrives damaged or defective, please:
Contact Us Immediately: Send us an email at info@oldredcity.com with photos of the damage or defect.
Replacement or Refund: We will arrange for a replacement or issue a full refund as soon as the issue is verified.